Fforest Fields is a relaxed, family-run site with camping pitches, glamping yurts and a self-catering holiday cottage. We are passionate about creating a friendly atmosphere on site and will do everything we can to ensure you have a fantastic stay. We are always here to talk through any concerns you have.
Cancellations, changes & refunds
We take a 30% non refundable deposit on booking
If you cancelling 31 days or more before your stay we can move the booking, or refund all but the deposit. If you are cancelling 30 days or less before your stay then we can move the booking to a future date that year. We can’t rollover bookings into the following year. We may be able to for certain circumstances.
For arranged events and gathers these terms may be different. Please see individual event.
Yurt Damage Bond: We take a small damage bond (£50) upon booking, to encourage guests to treat our property with respect while staying. We understand that things can happen and ask that you let us know if anything gets broken while you are staying. This bond will be refunded within 7 days of your stay and based on a thumbs up from our cleaning team.
Pitching together with family and friends in 2024
We ask for a 3-pitch together maximum for groups in 2024.
We have capped groups at 3 units together for 2024. Pop the details on your booking and we’ll find you the perfect spot together. We are strict only 3 together rule. Please understand our reasoning and don’t try to subvert it by creating separate groups who are actually all together. If we see that happening on site we will likely ask you all to leave. We will review this in 2025, because we have had so many happy groups here over the years, but we’re keen to pause it for a year at least.
Your Pitch Selection
We have 30 years of pitching experience, and every pitch on the campsite is special in its own way. We will do everything we can to find you the right spot. Please work with our team and let us know what you are looking for. At busier times of the year, you may not get everything you were looking for but hopefully our ethos will help you enjoy it just as much.
Amending Your Booking
You are welcome to amend your campsite booking at any time, please contact the office on 01982 570 452 or via our contact form to do so.
Holiday Cottage & Glamping
Please contact us on 01982 570 452 or via our contact form if you would like to amend your booking for the cottage or glamping yurts, in some circumstances, we can postpone and amend your booking but this will depend on the notice and will be at our discretion.
Refusal of a booking
Very occasionally we refuse a booking, it is our job to ensure there is harmony on site and it is at our discretion who we allow onto the site. We are also not obligated to discuss our reason/s . We reserve the right to refuse future bookings based on previous behavior on site, rudeness to our staff or disregard for the community here at Fforest Fields.
Antagonistic, rude or unfriendly behaviour on site
Very occasionally we’ll get a troublesome group or visitor, we will always try to guide people towards fitting into the community and creating a harmonious atmosphere on site but there are clashes from time to time. In our 30 year history, we have only asked a handful of visitors to leave early due to disruption and it has only ever been after a conversation and a number of ‘chances’ but we reserve the right to refuse your stay if you don’t want to listen to our concerns. We understand that you are on holiday and want to help you have the best stay possible but our duty is to the campsite as a whole and we need to be firm and fair if there is any unwarranted disruption.
Our dedicated team are ready to help and support you if you are dissatisfied in any way, just come and speak to us on site or in reception. We ask that you work with us to resolve any issues – respect and understanding will be met with the same.
Our Payment Service Provider is Sage Pay – the largest independent payment service provider (PSP) in the UK and Ireland.
Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range of secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when booking through our site, you can be sure that you are completely protected.
Privacy & Data
Fforest Fields complies with the Data Protection Act 1998 in so far as it applies. Fforest Fields works with Anytime Booking Software to process bookings, who act as its Data Processor in respect of any personal data relating to the Customer. Neither Anytime Booking nor Fforest Fields will not share or use the personal data provided by you or by the Customer for any other purposes. We will take appropriate technical and organisational measures to prevent unauthorised or unlawful use of such personal data and against accidental loss or destruction or, or damage to, personal data. We will not transfer such personal data to a country or territory outside the United Kingdom or the European Economic Area without your prior written consent.
If you have any questions then please get in touch.